30-Day Guarantee
Your planters will arrive happy and Intact with no damage —guaranteed. If not, we replace them for free. Simply reach out to us with a photo within 30 days of receiving your order.
Customer Happiness Guarantee
Your planters will arrive happy and Intact with no damage —guaranteed. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. It’s natural for fragile and handmade items to show minor signs of imperfection and cracks but if the damage is beyond minor blemishes*, reach out to us within 30 days of receipt to receive a free replacement.
The guarantee applies to all online purchases within the first 30 days. We require photos as proof of damage and to help us improve our packaging process.
*Remember, it’s natural for handmade planters to show minor signs of imperfections. You can help your planter perk up from its journey by gently pruning any foliage damaged during the shipping process.
